Bravo Restaurants the point ? The same is true for the employee experience . If the work environment isn ’ t fruitful , doesn ’ t provide support , or perpetuates actions that don ’ t retain good talent , then there ’ s a massive issue with our operation . We work in a very competitive market , so when we find good people , we need to do whatever we can to retain them . That is why it doesn ’ t matter what concept you visit , you can expect the same friendly service and welcoming environment ,” he expresses .
To help improve efficiency , the business also utilizes technology , such as cloud-based systems , for a seamless operation . “ If we have a project or idea , anybody involved can go and see it in one place and update it in real time . Those are the types of practices that really help drive our organization forward .
“ On the flipside , collaboration and technology assistance would have no impact if we did not have a strong and supportive company culture . I like to encourage risktaking within our team . It ’ s part of fostering a culture where people can be open about their creativity and their ideas . I have been a part of more failures than successes in my career – overwhelmingly more failures than successes – but I ’ ve learnt to grow within those failures , and I think nurturing a culture around risk-taking is important for employees to feel empowered to make decisions . We try to correct mistakes as quickly as possible , but we don ’ t want that to discourage our team from feeling safe to bring ideas forward ,” he says . with our partners to find ways to get those brilliant products into our customers hands with as small a carbon footprint as possible .
“ We were off to an excellent start this year . As most people are aware , Gino ’ s East is a staple in Chicago , and it will continue to be for the foreseeable future . It ’ s a cultural icon here . We actually did a pop up in London several years back with the owners of Pilgrim Pizza , and so we are always open to doing things like that .
“ We also started selling pizza in Singapore this year . We worked with the online retailer Red Mart , to create something similar to the frozen process delivery . Additionally , Gotham Bagels has three locations with a fourth on the way so we have a lot of exciting opportunities for our employees . For me , it ’ s great to have something to look forward to , and for Bravo Restaurants , there is loads in store ,” Jordan concludes . ■
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New approaches
Looking to the future , Jordan is optimistic about how Bravo is ready to take on the challenges that lay ahead . “ We put our boots on , powered through the pandemic , and came out the other side in a very good place . We have some expansions happening in new locations , we are also continually working to improve what we do and try to work with our suppliers on providing more sustainable ingredients , and produce . We are trying to work foodchainmagazine . com 101