PB & J Restaurants
“ Developers really liked us ,” he details . “ They saw what we were doing , and they knew it had legs – the product was good and the team behind it was even better .”
Service with a smile
Fast forward three-and-a-half decades , Paul and his partners have opened more than 60 restaurants . He admits that he ’ s often asked about the success of PB & J and how it all came together so well . “ But here ’ s the thing ,” he divulges . “ There was never really a plan – it just happened !
“ A lot of it was being in the right place at the right time ; however , the main philosophy behind PB & J that ’ s made it so successful is quite simple . All we have done is focus on creating great food , offering first-class service , while also maintaining organic growth in terms of sales . Typically , if the first two are prioritized , then the third part should take care of itself .
“ Another thing we live by is never saying no ,” Paul goes on . “ It shows people you care . The first rule of hospitality is : The guest is always right . The second rule of hospitality is : If the guest is wrong , then refer back to the first rule .
“ It ’ s our job to make people happy , and we never want someone to leave our restaurants feeling unhappy . You see , many places focus solely on profit . But that ’ s the difference between us and others . If we make a ten percent mark-up and make someone happy , then we ’ re content .
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