Case study the Burger King Company Operations team to improve the accuracy and clarity of the reports , and implement best practices and procedures directly attributed to profitability , accountability , and productivity improvements at the restaurant level .
How DTiQ helped
The ease of use of DTiQ allows the Burger King Restaurant team to review all transactions – from food to service issues – and associated video across the enterprise . This unprecedented visibility has led to increased accountability in areas such as food safety standards and customer service , in turn , improving food quality and sales .
The Burger King Company Operations team employs customized Speed of Service alerts to flag above-normal wait times at the drive-thru . These alerts link to streaming video of the transactions , uncovering trending time to service issues , and notifying restaurant managers of specific instances of lost business . Specific documented incidents allow managers to act upon critical operational deficiencies . The Burger King Human Resources team is able to review all complaints quickly
– whether it ’ s customer service or internal disputes , HR can access , analyze , and archive video feed from any location to resolve the issue . DTiQ ’ s POS integration includes labor figures such as clock-in and out times , allowing users to easily manage and identify late employees and review productivity KPIs . Burger King management can utilize the advanced surveillance features to prevent fraudulent personal injury claims , quickly provide law enforcement with video evidence of robberies , monitor parking lots for breakins , enforce back-door policies , and ensure the safety of customers and employees alike .
The DTiQ mobile app makes it easy for the management team to have a presence at all restaurants without actually being physically present . Burger King Company managers reported a 20 percent reduction in daily unproductive management time such as driving between stores , while profits improved along with the customer experience . Time saved on travel to restaurants to put out fires allows the team to focus on proactive smart management . ■
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