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everyone we work with meets our strict criteria around quality , safety , and ethical practices . We carry out audits and evaluations of all our suppliers to assess their facilities , production , and quality control measures , so that they adhere to our own rigorous standards , as well as industry regulations .
“ Part of these evaluations includes product sampling and laboratory testing , which analyzes factors like microbiological safety , nutritional content , and sensory attributes ,” he details . “ We also have a dedicated quality control team and maintain thorough documentation and traceability systems throughout our supply chain .”
Customer centric
Having occupied a key position in the food industry for just over 120 years , Lupa has many long-term , strategic partnerships and has remained relevant through continuous improvement and innovation . “ Our mission is to be an essential supplier of quality ingredients to the food industry , so we grow and build our business around the success of our customers ,” says Ben . “ Our whole business is focused on being customer centric , which means we must truly understand our customers ’ needs and then work to find solutions that meet their requirements ,” agrees Julian . “ Finding unique products and packaging formats for some of our recipe box clients , for example , has enabled us to grow rapidly alongside them .”
As the business grows and adapts to suit twenty-first-century consumers , it must address environmental concerns . In May 2023 , Lupa achieved business certification through Planet Mark , an organization brought onboard to help measure and reduce the company ’ s carbon emissions . Recently , in partnership with FareShare , the company reached a meal distribution milestone of 100,000 meals . Furthermore , by adopting a number of other initiatives , it has also managed to ensure that none of its food products are sent to landfill . Besides these factors , it is also a member of the SME Climate Hub , a global initiative empowering small to medium businesses to take climate action .
Ben adds : “ A specific example of our sustainability efforts is our collaboration with Valdigrano on plastic reduction . Together , we have taken significant strides to reduce the plastic waste associated with our pasta packaging imports and have achieved a projected annual reduction of 15 tons of plastic .
“ We have a technical team dedicated to the exploration of innovative strategies to further reduce plastic usage in our packaging , and are actively engaged in alternative
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