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The food industry is constantly evolving , driven largely by changing consumer preferences , market trends , and the need for more efficient operations . Digitization and the automation of previously admin-heavy processes has been a catalyst for reshaping the way the foodservice sector operates day to day . Despite fears around the impact of technology on future workforces and customer experience , the foodservice industry will never be ‘ people free ’ nor should it be . Although there may well be a future market for robot servers for instance , it is a niche market – technology and the use of Artificial Intelligence ( AI ) in this industry is not about replacing people , but it is about working smarter , not harder .
Thanks to purposeful catering management technology , people ’ s roles within the foodservice sector will evolve to become more impactful , removing the emphasis on mundane tasks and freeing up more time for creativity and innovation , both of which are key to growth and success long term . Staff happiness and productivity has been at the forefront of industry news , even prior to the pandemic . But it is important to recognize that job satisfaction and retention are intrinsically linked to work environment and lack of resource – short-staffed , over-stretched teams usually make for unhappy employees . Used in the right way , catering management technology not only boosts efficiency it empowers people at the coal face to excel in the jobs they love . After all , how many chefs went into the profession so they could spend their days stuck at a computer managing stock control , keeping on top of regulatory compliance , or battling recipe admin ?
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