Food Chain - Issue 197 - December 2023 | Page 25

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Technology
industry . However , it ’ s essential to recognize that AI hasn ’ t yet delivered definitive initiatives . While it ’ s inevitable that AI will play a pivotal role in the future , current solutions , such as customer purchase recommendations based on history , remain relatively straightforward . At this point , the most significant impact comes from other technological advancements .
Technology and evolving consumer preferences will actively mold the food service sector in the years ahead . To maintain competitiveness , businesses must wholeheartedly embrace these trends and challenges , harnessing the arsenal of new tools at their disposal . Achieving success demands striking a harmonious balance between time-honored practices and cutting-edge innovations , all while cultivating adaptability and forward-thinking strategies . As we step into this new dining era , businesses must remain keenly attuned and receptive to change , enabling them to flourish in the dynamic and perpetually evolving food service industry . ■
For a list of the sources used in this article , please contact the editor . models , prioritizing cross-training to ensure seamless operations even in the absence of specific roles .
To address staffing limitations , some are also implementing the technologies mentioned earlier , especially for order tracking and table reservations , albeit with associated risks . Safeguarding against cybersecurity threats and data breaches comes at a cost , though the potential damage to reputation from leaked customer information would be far more severe .
Artificial intelligence
AI has driven substantial progress across various domains , including the food service
Ferdinand Fico www . worldline . com
Ferdinand Fico is International Go to Market Manager Retail & Food , Merchant Services at Worldline . His robust 14-year career spans complex project management , consulting and international development within the banking and insurance retail sector . As an expert in orchestrating human and digital transformations within organizations , Ferdinand leverages his comprehensive experience to enhance business outcomes in today ’ s rapidly evolving landscape .
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