Hollywood Bowl ________________________________________________________________________________________________
So how would Darryl describe the experience of a visit to a Hollywood Bowl ? “ We believe that our customer service is a true differentiation in a competitive leisure market . We focus on four critical customer satisfaction drivers : value for money , cleanliness , team friendliness and service speed . Our customer experience programs provide valuable insights into customer preferences , by digitally capturing satisfaction levels following each visit . As well as understanding what our customers want and value , we monitor satisfaction and net promoter scores carefully and are always ready to react quickly to any operational issue or respond to customer feedback . Team member bonuses are linked to the customer satisfaction drivers , which helps improve center performance , revenues , and yields . When refurbishing centers , we also consider reconfiguring floor areas to maximize revenue and center yields . For example , we introduced mini golf into our Hollywood Bowl Leeds center , resulting in enhanced customer experience and more reasons to stay with us for longer .”
Award-winning workplace
On the hospitality side , Darryl explains that the company has a simple strategy for food and drink delivery with a focus on speed , quality , consistency and value-formoney which is driving growth in these areas . “ New menu items have been added in line with customer feedback and sales data , and although we have made some small changes to price to mitigate food
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