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reputation accordingly . To serve those kinds of customers , you must raise your game .
“ We got to the point in 2015 , when we needed to leave our location and move to a warehouse . We were operating out of that one original shop with 55 people , which became untenable . When we moved to our bigger space , we were able to expand our operations into a variety of specialties and departments with far superior facilities . This in turn exposed us to an entirely new clientele , from Harrods Food Halls and The Dorchester London to big name chef brands such as Tom Kerridge and Gordon Ramsay . Today , we have a workforce of 170 people . We ’ re proud of how big we are , but I think we ’ re particularly proud of how we manage that growth . We bring the right customers on board ; those people who want quality and are a good fit for us . We don ’ t want to be the biggest , we want to be the best ,” he explains .
“ I ’ m very proud of our family business . I work closely with my brother and two sisters , and we strive to maintain quality and consistency in terms of both our products and service . We ’ re focused on doing what we do , day-in-day-out , to a high level and having a personal relationship with our customers is also incredibly special .”
People first
With a current warehouse space of 24,000 square feet facilitating the delivery of its quality products , HG Walter ’ s plans for a larger warehouse are underway . “ Our warehouse works well as it is , so we ’ re looking to replicate operations , but simply on a larger scale ,” Adam elaborates . “ The new warehouse will be 84,000 square feet . While we will be investing in machinery for packaging sausages and burgers for example , we will , of course , uphold the true values of butchery , which is a very skilled trade not performed by machinery . Our new warehouse will accommodate enhanced facilities for dry aging , smoking , and refrigerating . While our focus is currently very much on London , which is a fabulous market , we want to broaden our reach , which this expansion will enable us to do . The layout is more aesthetically pleasing and inviting for our staff and visitors alike and will include areas for presentations , butchery classes , and dining . We also want to invite chefs into the space for charity demonstrations and cookery events .
“ We work very closely with our staff every day . If we are ever short staffed in any department , then me or my brother or sisters will roll up our sleeves and muck in .
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