Food Chain - Issue 202 - October 2024 | Page 101

________________________________________________________________________________ Harding
’ s Friendly Market

Harding ’ s Friendly Market ( Harding ’ s ), founded in 1944 by Mel Harding , is celebrating 80 years in business . The group operates an independent chain of 28 stores across southwest Michigan and northern Indiana , focusing on a customer and community centered approach . Company President Tim Harding explains how this strategy has continued to find success throughout the business ’ history : “ The families and individuals who own stores are residents of those communities , and always have been . Many of the managers have been internally promoted , and so already have an in-depth understanding of not only the different roles within the store , but also of the local community .”

Providing a less corporate and more personable environment where employees ’ voices are listened to has been a key factor in retaining high-quality staff who are in tune with customers ’ needs . Harding ’ s is a business where people make all the difference . Tim goes on to outline how these practices differentiate the company from its highly established competitors like Walmart , Meijer , and Aldi . “ These companies are very competitive and often open stores in close proximity to each other as they pop up , whereas our stores are more bespoke and personalized to the communities they serve .
foodchainmagazine . com 101