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local neighborhoods and communities. It recently earned the Good for Good kitemark through the Norfolk Community Foundation, which Kevin says aligns strongly with his personal values and the direction he wants the business to grow.“ The kitemark gives us an externally recognized framework to measure our impact, and it holds us to a higher standard as we continue expanding,” he continues.“ From day one, we’ ve always been eager to help our local communities- I think it’ s very important to give back to the community in which you operate. We donate to charities monthly, as part of a seed cooperative with around 25 other businesses. On top of that, we’ re involved with helping the homeless in Yarmouth, and supporting local sports teams which give younger generations somewhere to go and feel included after school.”
Consistent quality and performance
Being brand pioneers for the chain, K Foley follows detailed McDonald’ s Standard Operating Procedures that cover every aspect of its operations. This includes food preparation, service standards, health and safety and customer experience, all of which are regularly reviewed and updated. Kevin expands on some of the measures undertaken to ensure brand consistency:“ Every team member goes through a structured onboarding program, followed by continuous training and development. Each cluster of sites is overseen by one of four Franchisee Supervisors who conduct regular visits, performance reviews, and operational audits. This creates a consistent feedback loop and ensures issues are addressed quickly. We encourage collaboration across sites 152