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PMTD intrinsically encourages a growth mindset as part of its company culture . As a result of his own experience , Bill advocates for pushing boundaries , and going beyond one ’ s comfort zone . His outlook on leadership is to stay focused on growth , rather than merely hitting targets , which is a message he often shares with his team . “ We value everyone ’ s input , and our rewards are based on that feedback . We adjust our bonus plans on an annual basis based on the needs of the business , or the needs of the location . Not everybody has the same bonus plan , because one store may need to be driving sales and people retention , and another may have a cost problem . By keeping in tune with these challenges , we can help each one grow into an all-rounded operation . I ’ d rather you stretch your goals and not achieve them , than set a goal that ’ s very easy to achieve .”
Positive change
There have been many obstacles – both in a personal and professional capacity – for Bill throughout his career , yet with each one , he has learned to be more empathetic , more encouraging , and more supportive of his team . This has been emulated across the business and sets PMTD in good stead for a bright and prosperous future .
As the company anticipates the coming year , Bill notes that the challenges , such as rising costs and labor shortages , are showing signs of improvement . “ We ’ ve seen some prolific costs , and of course businesses naturally pass some of that cost on to consumers , but we can ’ t pass it all on . So , it ’ s really eroded margins . In addition to that , there was the increase in wage rates , the decrease in the availability of people , but all of that is getting better , and things are looking much more stable .”
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