Food Chain - Issue 203 - December 2024 | Page 140

________________________________________________________________________________________________________________________
tool we employ to ensure variety that appeals to our various audiences . Examples include innovative foods like plant-based burgers , grain bowls , and gluten-free pizza .
“ Listening to what our customers have to say provides valuable feedback to learn what ’ s working and what needs to change . This is achieved through a variety of methods including in-person conversations , taste testing events and surveys to name a few . By balancing these factors , we ’ re able to create dishes that satisfy the various audiences we serve .”
Maintaining this level of flexibility across an operation requires reliable supply partners . Jessica outlines how the business ensures quality is consistent . “ We ’ ve built partnerships with trusted , established food
140