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“ Quality is hugely important in our products. What you put in is what you get out; the quality of the product must be perfect because, if it’ s not, our customers will let us know, and quite rightly,” Richard affirms.“ It’ s not just about the raw materials themselves, but also the way that they’ re processed. In our factory, we have a dedicated hygiene team and, when we give tours, we love to show people that the ingredients are real, raw materials that they’ d even eat themselves. We’ re audited by several bodies who also audit human food grade factories, and they’ ll find that we’ re far cleaner than most human food facilities. We also audit ourselves internally to highlight and deal with any issues, and we have our own dedicated auditing team who visit our suppliers’ factories and ensure they’ re compliant with what we want.“ We’ ve also invested a huge amount of money to have our own laboratory on site,
so that we can constantly test and assess everything we do. Every load of raw material that comes in is quality checked, and our colleagues are empowered to reject the material if they’ re not happy with the quality.”
This passion to provide a perfect product is just one of the reasons why Natures Menu has garnered such a respectable reputation. Meticulous quality control is implemented at every single stage of the production process, from the initial research and development of the product to responding to customer feedback post-sale.
“ Our approach is very much centered around knowing that we are the best but wanting to be better. Our research is focused on making the best, better,” Richard continues.“ Of course, we want to keep growing with the market, but we don’ t want to compromise on our values and our quality. We test all new recipes on site in
Sustainable packaging for a better future.
Paper | Packaging | Solutions
Smurfit Westrock protects what we all care about. By leading the way in better planet packaging, we create solutions that help our customers deliver on their sustainability goals. rhys. jenkins @ smurfitwestrock. co. uk
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